Dealing with tech support ranks right up there with doing your taxes, going to the dentist and having Thanksgiving dinner with relatives of the opposite political persuasion. It is something none of us want to do, but it's something all of us will have to do at some point, even if it's through gritted teeth.
But tech support need not be an exercise in frustration. If you do due diligence and plan in advance, the process will be a lot less painful.
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